• Zoho Support

    Access support- and consulting services for Zoho applications within your institution. Our experience consultants and support team are here to assist you in optimising digital transformation and gaining an improved ROI from Zoho applications.

Student Experience Management Helpdesk

Need help? Need training? Need assistance in implementing a new business process? We are here to help. 

Our Help Desk is available to Zoho Customers to ensure you have all the resources you need. Our experience consultants can provide advice, keep you informed of new features and functionality and also consult an enhancing regulatory compliance along the way.

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Online Helpdesk

Quickly and easily log support calls across a variety of channels and track the responses, escalation and resolution in real-time. 

Dedicated Experience Consultant

Get access to a dedicated Experience Consultant that can assist with business process analysis, recommend solutions and assist with automation possibilities.

Training and Resources

Gain access to exclusive customer training opportunities and live webinars sharing industry-best practice. 

Available Support Plans

All inclusive support and enhancement plans to suit your needs and budget.

Professional Support Plan

R 6,500 per month

An ideal support offering for small- and medium institutions. Ideal for emerging institutions that are taking a plug-and-play approach to their Zoho solutions and require support in adoption, growing and automation.


Included in Plan
  • Helpdesk Access
  • Technical Support
  • System Admin Support
  • Experience Consultant
  • Reporting



6 In-Plan Hours Included

Premium Support Plan

R 10,000 per month

The Premium Support offering is ideal for growing institutions or those wanting to ramp-up institutional automation. Get exclusive access to Premium Webinars and knowledge sharing as well as a customised solution blueprint and training plan.

Included in Plan
  • Helpdesk Access
  • Technical Support
  • System Admin Support
  • Experience Consultant
  • Reporting



12 In-Plan Hours Included

Executive Support Plan

R 15,000 per month

Our Executive Zoho Support Offering. Includes a tailored solution blueprint and customised training schedule as well as an online Project Portal to ensure all support and development projects stay on track.


Included in Plan
  • Helpdesk Access
  • Technical Support
  • System Admin Support
  • Experience Consultant
  • Reporting
  • Executive Webinar Series
  • Executive Training Series
  • Customised adoption blueprint.
18 In-Plan Hours Included

Need a once-off resolution?

‚ÄčAd-hoc support available per hour.
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