What is Student Experience Management?
Student experience management is the process of designing, delivering, and continuously improving the overall experience of students as they engage with an educational institution. This includes all aspects of the student journey, from recruitment and enrollment to graduation and beyond. It encompasses the physical, emotional, and intellectual well-being of students, as well as the academic and administrative services provided by the institution. The goal of student experience management is to create an environment that is personal, seamless, engaging, relevant, supportive, inclusive, authentic, empowering, measurable and continuous, which helps students to succeed academically and personally.