Zoho Assist, the ultimate remote support tool, and Zoho CRM, a global multi-purpose CRM empowering over 250,000 businesses across 180 countries to convert more leads and customers, have joined hands. The best of both worlds now work together to redefine your business experience and provide your customers with unprecedented service.

Once you integrate Zoho Assist into your Zoho CRM account as a simple extension from the marketplace, you can initiate a remote support or screen sharing session seamlessly, securely, and directly from Zoho CRM. The integration allows you to be more flexible, fast, and efficient when managing your remote support solutions.

With the new Assist integration, helping your customers while working around your schedule is as easy as it gets. You can start an on-demand remote session to launch it immediately, or plan and execute a scheduled remote session with your contacts or leads.

You can even create and coordinate a remote session, and wait until later to assign leads and contacts to it.

Combining Zoho CRM’s versatile features with Assist’s ability for flexible and fast remote support opens up new avenues for efficiency. You can view the details of every remote session conducted, initiated, requested, and scheduled with your contacts and leads. Never miss a chance for follow-up and make sure you’re always on track. And that’s not all—you can even set customised reminders to make sure you never miss a scheduled session.