Student Experience
  • Omni-channel Student Support and Service Delivery

    Not on campus? No problem! Track student requests, support engagements and channel them to the correct department, faculty or division. Gain dynamic insights across all streams of the student journey.

Programme Administrative Services 
and Student Support for the Digital Era

The programme has effective administrative services for providing information, managing the programme information system, dealing with a diverse student population, and ensuring the integrity of processes leading to certification of the qualification obtained through the programme.
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Put student support at the heart of your institution.

When your students or applicants want to reach out, be available for them over a variety of channels—email, phone, live chat, social media and more. Additional self-help features equip students so they can find answers to questions on their own and help their peers in the true spirit of a community.

Resolve Issues

gives your team the best tools to help customers while automating frequent tasks that otherwise take up precious time.

Don't improvise. Improve.

identify the right trends and patterns in your team's efforts, make improvements, and inspire better performance.

One Institution. One Team.

Help bring together employees from across departments, to give customers a truly unified customer service experience.

One version of the truth

Provide information pertaining to venues, timetables, access to library and IT facilities, availability of academic and support staff for student consultations, and student support services.