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A good CRM gives you insights into running your business. A smart CRM gives you the information you need in a way that you can use it. An ideal CRM offers you a solution to simplify your processes from day one. Zoho CRM includes the good, the smart, and the ideal in an enterprise-ready package.
Meet your customers, no matter the medium. Multichannel support in Zoho CRM lets you reach people on the phone, via live chat, email, through social media, and even in person. Use visitor tracking and email analytics to know what your customers are seeing, and find opportunities for engagement. Communicate, connect, and close the deal with Zoho CRM.
Measure and manage. Pre-built and customizable KPIs show you where your team excels and where they can use more training. Keep your sales and marketing teams working together by coordinating your marketing efforts from inside Zoho CRM. Compare your ad spending to your sales revenue to see how the top of the funnel affects your bottom line.
As your sales team grows, you need to make sure the sales processes you’ve designed can scale and that the same level of attention is given to the right customers and leads. Zoho CRM’s Blueprint helps ensure everyone in your team follows the right process, even when you’re not looking. Workflows and Macros help you automate your daily activities, while Zia—the new AI-powered sales assistant—works for you.
From contact to close, cut the energy it takes to pass your leads through the pipeline with advanced sales force automation. Set Zoho CRM to capture lead information directly from your website, schedule follow-up reminders for your sales team, and generate custom reports to forecast trends. Your time is valuable; spend it on things that matter.